Cancellation Policy

Cancellation Policy

At Dimson Travel, we understand that plans can change, and we strive to offer flexibility while also managing the operational needs of our travel services. This Cancellation Policy outlines the terms and conditions for canceling your bookings with us. Please review this policy carefully before making a reservation.

1. Cancellation by You

1.1. Cancellation Requests: To cancel a booking, you must contact us  or through our website’s cancellation process. Please provide your booking reference number and any other relevant details.

1.2. Non-Refundable Items: Certain travel services such as flights, hotel reservations, and tours may have non-refundable components. Please refer to the specific terms provided at the time of booking.

2. Cancellation by Us

2.1. Operational Changes: We reserve the right to cancel or modify your booking due to unforeseen circumstances, such as changes in travel regulations, natural disasters, or other events beyond our control.

2.2. Alternative Arrangements: If we cancel your booking, we will offer alternative arrangements or a full refund of the booking amount. If alternative arrangements are not acceptable to you, a full refund will be provided.

3. Refund Process

3.1. Processing Time: Refunds will be processed to the original payment method within [X] business days from the date of cancellation. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

3.2. Fees: Any applicable cancellation fees will be deducted from the refundable amount.

4. Special Conditions

4.1. Group Bookings: For group bookings or special arrangements, different cancellation terms may apply. Please refer to the specific terms provided at the time of booking or contact us for more information.

4.2. Travel Insurance: We recommend purchasing travel insurance to cover potential cancellation fees and other travel-related issues. Insurance terms and conditions are subject to the provider’s policy.

5. Changes to Bookings

5.1. Modification Requests: If you wish to change your booking rather than cancel, please contact us as soon as possible. Changes are subject to availability and may incur additional fees.

5.2. Fees for Changes: Fees for modifications will be communicated at the time of the request and are in addition to any changes in service costs.

6. Contact Us

6.1. For any questions or to initiate a cancellation, please contact our customer service team.

We appreciate your understanding and cooperation. Our goal is to ensure that your travel experience is enjoyable and stress-free, even if changes are necessary.